Western Australia welcomes Trucell, our first Radiology site in WA. After months of dealing with contractors, internet service providers and modality vendors we are finally in Western Australia setting up the network and computers to talk to the RIS and PACS located in Sydney NSW.
We were tourist at heart driving a lap around the city before heading to site to get the work done.
We arrived and jump straight into the task of installing the equipment and ultimately making a rubbish pile of HP equipment.
The new HP all in ones maximised the available space in reception. The HP enterprise laser printer centralised printing in reception.
We want to thank you for your continued support, and as your trusted IT, service provider, we value your business. We would like to wish everyone a very merry Christmas and a safe and happy new year not to mention a prosperous 2020!
We are overwhelmed by the support and loyalty of our clients; you have enabled us to achieve some outstanding results in 2019. I also have to thank you for been patient while we are training our new engineers.
Some of our achievements that come to mind:
Jason (Director of Trucell) had his first son.
We became an HP and HPE Gold Partner
Awarded Vocus Platinum Partner of the Year
NBN ICT Accredited Partner
Opened PCMegaMart.com.au – one of Australia largest PC, Server and Business technology providers selling direct to businesses.
We have employed four new IT engineers and one full-time programmer.
Provided proactive managed IT services to client sites in almost every state of Australia as well as Fiji, Thailand and South America.
One of our engineers completed his Microsoft MCSA Certification
Two Engineers completed CompTIA Certifications
And finally, we have almost run out of space in our Parramatta office.
Well, with many more milestones to come, we all must have a break. Trucell will be closed from 24 Dec to 7 Jan 2020 however after-hours service will continue as usual and business hours service will be reduced.
To get support during this period, please email email@example.com where a ticket will be created, and your issue will be actioned.
If you have any concerns related to the closing times or want to have a chat, please call your account manager who is always available for questions.
From the team at Trucell, We wish you a Merry Christmas.
When a server fails, it usually happens at the worst possible time, whats your IT Service providers commitment to your business? Do you have a Service Level Agreement to protect your business?
All major server manufacturers distributed by us come standard with an on-site manufacturers warranty and Service Level Agreement that covers the server for hardware support and hardware replacement, the average period of coverage is three years from the date of invoice. We can tailor the manufacturers support to meet your businesses requirements to give you peace of mind.
If you’re a Radiology Practice with an Intelerad MST1 server running on HP DL380 G10 server which becomes unresponsive at 4.50 pm, what do you do? Once we were on top of the issue and had determined that a new motherboard was required we had exhausted the remaining 10 minutes; it was now past 5 pm which is the cut off for Next Business Day support.
Any server is challenging to lose access too but to have an entire day without it and no possibility of fixing it you want to do everything in your power to keep the client going and restore redundancies in their infrastructure.
So after a couple of minutes of talking to different support engineers at HP, we were able to get the replacement motherboard part sent out without a Tech. As a result, we were able to apply the fix, which has meant that we have a chance of sorting out the server the next day.
After a couple of screws and bolts removed we were able to get the new motherboard installed. It solved part of the issue, but we later determined that a new array controller and the drive was required to get the server back to 100%.
In summary, Trucell’s Proactive IT Support coupled with manufacturer training and Trucell’s HP Gold Partnership gave us the support to get this server operational again and reduce the disruption to the clients business.
As one of the lead medical imaging software packages in the Australian radiology space, we are always getting asked by clients to provide installation instructions or a user guide on how to perform the installation of Intelerad Medical Systems Interviewer. It is a fairly straightforward installation and to begin with, it is important that you have administrative access to the PC or Apple computer you wish to install the software on. A username and password for an account that has access to an Intelerad server, and finally 10 minutes to perform the installation.
Based on the operating system and architecture of your operating system, you will need to select which installer to download In this example, I am running Windows 10 64-bit edition and will need to select the 64-bit Windows installer and click Download InteleViewer under that menu (example below).
Wait patiently as InteleViewer downloads
Once loading is complete, please go to the folder where it downloaded (generally it’s in your Downloads folder) and run the installer as an administrator (if possible). Hint: You can access this via the Quick access menu in your file explorer window on Windows 8/10.
Double click the file you downloaded and it will open.
If you are prompted to allow the application to run, please click Yes
Please wait while the installer initialises
InteleViewer’s license and terms +conditions of use will open. In order to proceed with the installation please select “I accept the terms of the License Agreement” and then click the Next button.
You will also need to agree to Oracle’s Java licensing. In order to proceed with the installation please select “I accept the terms of the License Agreement” and then click the Next button.
The installation will ask where you would like to install InteleViewer, in this example we will leave the installation folder as default. It is only in rare cases where you may be required to install it to another folder. Please click the Next button to proceed.
The next window will ask if you want all users to be able to upgrade InteleViewer. This is solely up to the end-user. In this example we will allow all users, as this guide is installing the stable track which means the upgrade process will only install the latest stable version. Please click Next.
Please leave this disabled as this is not required, please click next
Please wait patiently as InteleViewer installs.
Once the installation has completed the installation window will disappear.
The InteleViewer installation will create the following shortcuts:
Please click or double click one of the shortcuts above to open InteleViewer.
When you open InteleViewer for the first time, a prompt will appear asking which server you want to connect to. Please click the button Enter a New Server.
The new bookmark window will open.
Please type the complete URL on the next line in the Server URL text box and click the OK button: example https://pacs.svcmi.com.au (NOTE: Don’t include the https:// as it will not work, check it is correct by pinging it first.)
Once the address is verified, the bookmark will display in the InteleViewer window. Please note: The bookmark will not be able to be added without internet access.
Several clients have found that they are not getting all there search results in outlook, especially if they have large mailboxes. If Outlook is not searching all of your emails correctly, you can rebuild the Outlook search index to fix this:
Click on File then Options
Select Search on the left then click Indexing Options
Syncing local users with the cloud has never been simpler, Synchronization Service Manager and Active Directory sync make the process easy.
The first step is the create a local user in Active Directory. Open Active Directory Users and Computers
Put as much details into the New User creation form. It is also very important that you make zero mistakes with spelling as the Full Name gets synced to the cloud.
We also find it easier if users login to computers locally with there email addresses, next to the User logon name change the logon domain, in this example a user would login with firstname.lastname@example.org
Specify the users password and check the box, password never expires. Password expiry is typically important for all clients however this particlar client does not want to enforce password expiry.
User creation summary. Press Finish.
Now we need to create the attributes for the Office 365 account. Locate the user in Active Directory Users and Groups, right click the user and select properties. Go to the Attribute Editor tab and locate proxyAddresses, press Edit
The Multi-valued String Editor will appear. This is the ALIAS of the mailbox. There are two types of ALIAS, the primary and secondary. The primary is the alias used for all outbound mail additionally this will allow you to recieve mail from the aliases.
Time to sync the account to the cloud. Open Syncronization Service Manager. There are two connectors defined. One connector pushes changes and the other pulls changes.
To sync, right click on one connector and press run. The Run Connector window will appear, select the Full Synchronization profile to run.
Select the second connector and right click, press run.
Get connected with ease with Trucell’s new Customer Self Help Portal.
As a Trucell partner, you will be able to receive answers to frequently asked questions, submit support issues, track support issues submitted by staff in your organisation and query our knowledge base.
Open New Case
Quickly open a new case, configure the importance of the case and what it relates to and once created the system will assign the case to trained consultants who will provide an action plan and execute the repair
Track Case Progress
Sometimes issues cannot be resolved in one phone call or a single email. With the new Customer Portal not only can you submit your requests but also view all the steps our team has performed with your request. Additionally, if you are the primary contact for your company, you will see all the company tickets in our system.
The Knowledge Base contains numerous support references, created by our support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.