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Customer Self Help

Introducing our new Customer Self Help Portal

By | Support, Trucell | No Comments
Customer Self Help

Get connected with ease with Trucell’s new Customer Self Help Portal.

As a Trucell partner, you will be able to receive answers to frequently asked questions, submit support issues, track support issues submitted by staff in your organisation and query our knowledge base.

Open a new Case

Open New Case

Quickly open a new case, configure the importance of the case and what it relates to and once created the system will assign the case to trained consultants who will provide an action plan and execute the repair

Track Case Progress

Sometimes issues cannot be resolved in one phone call or a single email. With the new Customer Portal not only can you submit your requests but also view all the steps our team has performed with your request. Additionally, if you are the primary contact for your company, you will see all the company tickets in our system.

Track Ticket Status
Knowledge Base

Knowledge Base

The Knowledge Base contains numerous support references, created by our support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.

To get a login to our new portal

Please register for an account by clicking here >.

Alternatives methods to get support!

Self Help Portal

Self Help Portal

Click Here >

Email Support

Email Support


Phone Support

Phone Support

Phone 1800 316 529

Chat Support

Chat Support


Proactive Remote Monitoring and Management also known as RMM Software

By | Support | No Comments

What Is RMM?

RMM, or Remote Management and Monitoring is a network monitoring system that enables Managed Service Providers (MSPs) to use a central console in order to monitor and manage networks, mobile devices, computers and endpoints. Regardless of the location – the administrator can have access to each device on the network with the help of a RMM Software.

How Can You Benefit From RMM?

Using RMM Software can be immensely conducive to your company. IT companies today don’t just happen to be local businesses – and this is specifically the case with Managed Service Providers (MSPs). The administrator is hence responsible for not just one location but multiple locations spanning different cities, states and regions. Managing and monitoring these different endpoints can hence become impossible. With the help of RMM software, however, this problem can be averted as you can gain a host of other benefits too. In this article, we break down the most important ways you can benefit from Trucell and our RMM Software.

Limiting User Access

A well designed RMM Software can help strategically determine which user gets access to what part of your system. This means that sensitive information and applicants will need special permission in order to be accessed. If you’re looking to customize which users get access to sensitive information, the administrator has the right to set parameters however they deem fit. This can be extremely useful a feature as it prevents intrusion into any valuable information.

Reducing Travel Expenses

In case a problem arises with your system and you’re immediately in need of technical assistance, your technician does not need you to evaluate the system for them or be there physically. This is because the technician can easily monitor the activity from a remote location, eliminating the need for them to travel to you. This way, you get to save significantly on airfare and travelling expenses, and your IT staff can easily stay in touch with you remotely, maintain your system and monitor it lest a technical problem arises. A win-win for both parties!

Device Location Doesn’t Matter

RMM software enables you to view each machine on the network and allow you to be fully aware of what’s going on at all times. This involves all devices within the office: the access points, laptop computers and desktops. As you install agent software on all devices, they can be closely monitored regardless of their location – or yours!

MSP Location

MSO Businesses require having to manage devices and networks 24/7. Suppose an issue arises on a weekend, or late at night – the administrator is not necessarily going to be available. With RMM software, they don’t need to be physically available at all times. This is because they will be alerted constantly through email about everything important going on. So long as there is internet access, even if the administrator is a thousand miles away, they can manage monitoring and management easily without disturbing business processions in any way.

Managed Print Services Puts The Missing Details On Printing

By | Clients, Construction | No Comments

The Challenge

Leading the construction industry as a ‘one stop shop’ for construction services and all things trade. Every Trade Building Services (ETBS) is a provider of quality assured services to all sectors including government bodies.

With an extensive team of estimators and project managers continually referring to plans and other design files such as highly detailed renders and CAD files it was clear that their current printing technology was inadequate and inaccurate. The company needed a solution to accelerate there project management times as well as provide accurate and detailed plans for onsite aspects while reducing costs and wait times.

The company engaged Trucell’s Managed Print Services™ as a consulting partner to help evaluate and procure a Managed Print Service.

Our Approach

We conducted a detailed requirement analysis and further vendor specification and costs of ownership analyses.

Our extensive knowledge of Managed Print Services and our close working relationships with all the major vendors gave us the ability to present an optimised print offering that addresses all the requirements of the customer and ensures run-ability for the next five years.

Service Level Agreements and what you’re covered for!

By | Clients, Networking, Support | No Comments

Rest easy know that when you have a Service Level Agreement also known as SLA you’re going to get an agreed service at an agreed level in an agreement that defines exactly what is covered and what isnt.

With the large number of businesses we meet it is surprising how many of them do not ask for a commitment from there software and hardware providers. Additionally we often find that the software and hardware service providers do not offer a guarantee or have an SLA document that we can review for our clients.

We have also come to believe that many businesses don’t ask for an agreement nor do they make it a requirement when making a purchasing decision. If you haven’t thought about this then it will cost you.

What insurances do you have? Without an SLA from all hardware and software vendors certain business insurances won’t cover you! In the last six months two insurance companies have audited two of our partners managed under our Proactive Service and Support solution. Both clients found themselves having to negotiate SLA’s with there software vendors as they historically didn’t get a commitment from them even though we ask for there SLA’s. Because they were already paying for Maintenace it was clear there SLA deals were not as good as they could have been.

SLA’s will save you money! Often we find businesses paying for double the coverage as both vendors provide the same service however they haven’t defined it in writing so in the event of a failure neither knows what is what so instead of worrying about who is responsible they simply charge for the service anyway.

SLA’s will make you money! In the event a service level is not met an agreement with a provider will define what is calculated as compensation. The most common example of this can be seen with Internet Service Providers. Often when a client goes down for more than 30 minutes we make it a task to get compensation in the form of credit on the next internet bill. Often the amount can be the total month bill!

Migrating to high-speed fibre internet is worth the money!

By | Clients | No Comments

I can’t remember the number of times new clients mention the contentious topic of how slow their internet is at there office. Or the reliability issues they have come to accept with the over utilised connect, I often get asked “how many dropouts is usual.”

Clients often don’t realise how many services they have on their network and how many they are consuming over the internet. As a result the more services the of a role it has on the total available capacity of the internet service.

Not to mention the number of staff utilising the service and the additional burden each staff member places on the available capacity.

As businesses transition more and more services to cloud platforms that offer greater redundancies and scalability and let’s not forget the reduced capital cost, businesses reliance on their internet connection for reliability and capacity increases.

Today we installed three separate fibre services replacing two Ethernet over copper services also known as EFM and an ADSL service. Thanks to our 24×7 Proactive Monitoring we were able to determine and provide evidence to the clients that all three services were operating at 100% capacity during peak customer interaction times! As a result of the high internet usage and lack of available bandwidth our clients, first, instinct was in employ more costly workers. Whereas the underlining issue was the current workers couldn’t serve as many people as they wanted to as they were constantly waiting for data input to save in there software.

If you think your software is slowing you down or you just want to know how your service is performing contact us for a consultation. We have the expertise and tools!

Medavis DICOM Importer

By | DICOM, Healthcare & Medical | No Comments

Last year Disk Publishers were prevalent throughout radiology practices as an easy way to distribute patient studies to referrers. Today Disk Publishers are still an easy way to distribute studies, and we even sell them as our prefered solution for study delivery.
We think there will always be a place for disk publishers as referrers do not always have access to internet services, especially services with zero restrictions as seen in hospitals.

MedavisWhat we love about Medavis DICOM Importer is the fact that its a reliable and easy way to import studies into PACS from various media types. Not to mention the product is free with zero adverts! So install it on every radiographer/sonographer terminal so they can easily import studies at convenient locations in the practice.

The next time you receive a disk from a patient with prior studies, why not import it into PACS so the radiologist can review them. Also, show to your referrers that you have a comprehensive collection of the patient’s studies.

Give this open source free application a whirl:


BuilderTREND Users

Why BuilderTREND can help you with your next Construction Project

By | Construction | No Comments

Do you have more than one project running at any given time?

Do you struggle to keep on top of your staff’s arrival and departure times at each job site creating added admin costs when finalising payroll?

Do you find it difficult to keep track of all your contractor’s schedules and invoices?


What if you could store all your projects in a single software package that manages not only your staff time sheets but also schedules, invoices, etc while minimising your admin costs and increasing your businesses ability to take on more work with optimised policies and procedures?

If you answered yes to any of the above then why not offer more to your staff and contractors with a mobile friendly software solution called BuilderTREND.

BuilderTREND is the number one cloud-based software solution for all builders, renovators and trade companies. With an install base of over 40 countries across the globe and over 360,000 users active daily, BuilderTREND has been nominated for the best construction app eight years in a row and have blown their competition out of the water each and every year. With new software features, excellent customer service and support as well as a team of highly skilled consultants that customise the software for your specific requirements.

BuilderTREND has many features not limited to:

  • Leads (Quotes)
  • Project Management (Jobs)
  • Time Clock (GPS Locations)
  • Financial (Customer & Contractor invoice + Budgets)
  • Xero (Accounting Integration)
  • Reporting (Profit and Loss + More)

BuilderTREND can offer you a web-based, mobile friendly platform for your next project, having a centralised system for all staff to interact with weather internally at the office or onsite takes a large amount of document exchanging and paperwork away. Take advantage of builder trends reporting and generate quick and easy profit and loss statements.

At Trucell we value BuilderTREND’s features and services, with its customisable features we can offer:

  • Professional assistance with your account setup
  • Intensive one on one training for all your staff
  • Account management included but not limited to support your instance of Builder Trend

Are you looking forward to building something beautiful together? If so, please click on the link below to schedule a free online demo with one of our BuilderTREND partner consultants or please feel free to contact us so we can discuss how we can assist you on your journey!


Why A Microsoft Surface Is More Practical In The Workplace

By | Microsoft | No Comments

By now you have probably seen how mobile devices have dramatically changed the workplace. Smartphones and Tablets are becoming much more commonplace in offices across the world. However not every device works the same, and this is especially true for tablets. When Apple released the iPad at the start of this current decade, many people rushed to purchase them and found out the hard way that the practicality of these new devices still weren’t enough to replace erstwhile desktop computers.

In that void, Microsoft created the Microsoft Surface to answer the everyday needs of the modern office environment. Currently, in it’s third generation, the Microsoft Surface has become the tablet most office managers were hoping to get in the first place. With most offices using Microsoft products and software, the transition to the Surface was seamless compared to the iPad and its regular Operating System updates continues to optimise performance based on what is needed more than the bells and whistles that make a device trendy. Depending on the field you are in the Surface can really make life easier, and the three examples below illustrate how.

Microsoft Surface in Education

When it comes to education, the Surface has been a hit with teachers and students alike. It is considered a smart investment in the education field due to its plug and play nature that allows people to keep all their files in one place so well enough that it can replace bulk laptops that are becoming devices of the past. It’s Surface Pen allows users to quickly take notes and draw objects, and it’s light weight(just 1516 grams!) allows for easy portability around school or in transit. The built-in kickstand allows the Surface to rest securely on small desks and its detachable multi-position keyboard comes in customised colours that allow for personalization not seen on unimaginative iPads. OneNote Class Notebook also allows educators an easy way to schedule classes and collaborate with colleagues or file student feedback.

Microsoft Surface in Legal Services

In the legal field, the Surface has allowed lawyers to take notes on the go with it’s ergonomic keyboard and meet with clients from around the world with its rear and front-facing HD cameras. It has been a constant in the legal field that individuals in the legal field are always in need of printing reams of paper to mark-up documents, but with the Surface Pen, documents can be now be marked digitally in bright colors which saves time, paper, and energy since it’s much clearer than in pen. The battery life also allows up to 12 hours of video playback, so you can rest assured that your Surface can last most of the work day in a single charge.

Microsoft Surface in Small Businesses

One of the best benefits a Surface has for businesses is it’s two 3.0 USB ports which are still not available on iPads. Anyone that has had to give a presentation on the go knows that the ability to plug flash drives and connect with projectors from BuyDLP.com is an absolute must and thankfully its features like this that make the Surface the most productive tablet on the planet.

Chances are most businesses are already using standard Microsoft software suites like Outlook, Word, and Excel, and the great news about that Surface is that these programs are already designed to work with it unlike the iPad which uses their own Apple versions of these apps for use. You won’t have to download them for the Surface since they are already there. Business owners aren’t concerned with popular products; their priority is making sure their business has the tools it needs to succeed, and this is a major reason why companies across the world are trading in their iPads for more practical Surfaces.

If you would like to learn more about how a Microsoft Surface can help your business, please don’t hesitate to contact us today.

Help people find your business

Free Marketing using Air

By | Branding | No Comments

Do you sell products and services from a specific location? If more people knew about your location would it increase sales and exposure for your products? If people spent more time at your location do you think they would consume more of your services? Do you take advantage of social marketing and want more specific audiences?

If you answered yes to even one point then why not offer more to your clients with a socially connected Wi-fi solution from Trucell?

Selling products and services from a specific location is often difficult when people don’t know that the location exists. Google and other services such as TripAdvisor offer businesses the ability to list business locations and services but require consumers to discover business services on offer by searching for them, such as Chicken Shop Parramatta or Hotel Sydney.
With a socially connected Wi-fi solution from Trucell marketing to potentially new clients is made easier by marketing through existing client social profiles. Potential clients are now made aware of your location and the services it offers through existing client social profile check ins.


Facebook Daily Check-insReaching more people and making them aware of your businesses products and services is made easier through Trucell’s socially connected Wi-fi. When customers check in to use your Wi-Fi, their friends can discover your business by seeing the story in their News Feed. After customers check in people will be asked if they also want to like your pages, so you can continue to connect with them on Facebook.



Teamviewer Mobile Support

Trucell conducted its first mobile support session

By | Support, Trucell | No Comments

remotely control your andriod device

Trucell specialises in IT support and with the ever changing business environment employees and businesses are relying more and more on there mobile devices to conduct daily business activities such as email and editing documents.

Sometimes we aren’t able to reach every staff member when we roll out a software solutions such as Office 365 for business. So with the assistance of TeamViewer we are able to connect to clients with android phones and provide assistance with installation and support.

We were so surprised with our clients response and support for the assistance, they even took time to write a small review on google. On that note, please review our services on google here :).

Source: Navori