Strategic Managed Service first: accountable managed or co managed IT, named owners, and governance.
Strategic Managed ServiceManaged IT for regulated Australian organisations
Reduce IT downtime and risk without growing headcount
Stable operations and audit ready evidence: without expanding internal headcount.
Prefer to talk first? Book below: customer scenarios are optional.
Fully managed or co managed IT, security, and cloud: with reviewer ready governance when healthcare, government, or enterprise standards apply.
See how we help
Pick the situation closest to yours: copy and proof points update for that scenario.
Customer scenarios
Regulated sectors
Start here
Trucell is an authority on managed IT services for Australian organisations: managed IT support, healthcare and radiology IT, cybersecurity uplift, cloud, hosting and backup, hardware procurement and licensing, and replacing existing MSP providers. Pick the closest fit and we will open the right first page.
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PACS & RIS for radiology depth; broader clinical IT from Industries: Healthcare.
PACS & RIS -
Three fixed-price Essential Eight uplift packages with deliverables, timeline, and an attestation guarantee on the page.
Essential Eight uplift -
Cloud for colocation, private cloud, and Azure; add Backup and Recovery when restore proof matters.
Cloud -
Hardware Procurement for sourcing, staging, and integration aligned to how your estate runs.
Hardware Procurement -
IT Support for accountable desk and operations; Strategic Managed Service for a governance led reset.
IT Support
Before and after Trucell
A quick scan of how operations and accountability change when one team owns the thread from stack to reporting.
Before Trucell
- Repeated outages
- Unclear ownership
- Reactive support
- Inconsistent reporting
- Fragmented vendors
- Overloaded internal teams
After Trucell
- Root cause ownership
- Clearer governance
- Stronger security
- Accountable support
- Better procurement control
- Improved visibility for leadership
Why Trucell is different
Trucell provides accountable IT operations for organisations where uptime, governance, security, procurement, and evidence matter. We are not built around ticket volume: we are built around operational accountability: fewer recurring issues, stronger governance, better resilience, and leadership confidence that IT is run with evidence, discipline, and commercial awareness.
- Predictive device telemetry: under our managed service we watch endpoint health continuously, predict failures before they hit work, and recommend refresh or remediation from performance metrics, not from a staff member saying their machine feels slow. The visibility surfaces issues neither the end user nor a routine log read would catch.
- Procurement and panels: we align to scheme and buying paths: no “shadow IT vendor sprawl” by default.
- Evidence and governance: ISO 27001:2022 certified information security and SOC 2 Type II reported controls your reviewers and insurers already recognise.
- Co managed or fully managed: your team keeps control where it matters; we own run state noise with clear ownership and SLAs.
Healthcare, government, and industry teams rely on dependable IT
A sample of organisations we work with, shown for context; each relationship differs, and listing here is not an endorsement.
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- ACT Government (opens in new tab) Government Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Australian Red Cross (opens in new tab) Humanitarian & NFP Australia
Trucell service and solution pages related to this reference customer
Solutions - Baulkham Hills Radiology (opens in new tab) Medical imaging Australia
Trucell service and solution pages related to this reference customer
Services - Bay Strata (opens in new tab) Property & strata Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Bolt Building (opens in new tab) Construction Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Capital Radiology (opens in new tab) Medical imaging Australia
Trucell service and solution pages related to this reference customer
Solutions - Central Adelaide Local Health Network (opens in new tab) Public healthcare Australia
Trucell service and solution pages related to this reference customer
Solutions - Charlestown Golf Club (opens in new tab) Hospitality & sport Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - City of Newcastle (opens in new tab) Local government Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Concrete Structures (opens in new tab) Construction Australia
Trucell service and solution pages related to this reference customer
Services - Coplex (opens in new tab) Construction Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Crystal Radiology Group (opens in new tab) Medical imaging Australia
Trucell service and solution pages related to this reference customer
Services - Department of Health (WA Health) (opens in new tab) Public healthcare Australia
Trucell service and solution pages related to this reference customer
Solutions - Doctors At Liverpool (opens in new tab) General practice Australia
Trucell service and solution pages related to this reference customer
Solutions - Eastern Suburbs Vascular Imaging (opens in new tab) Medical imaging Australia
Trucell service and solution pages related to this reference customer
Services - Epworth HealthCare (opens in new tab) Healthcare Australia
Trucell service and solution pages related to this reference customer
Solutions - Georges River Medical Imaging Medical imaging Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Gold Coast Health (opens in new tab) Public healthcare Australia
Trucell service and solution pages related to this reference customer
Solutions - I-MED Radiology (opens in new tab) Medical imaging Australia
Trucell service and solution pages related to this reference customer
Solutions - Imaging Group Pty Limited Medical imaging Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - JK Speech and Health Services (opens in new tab) Allied health Australia
Trucell service and solution pages related to this reference customer
- Monash Health (opens in new tab) Healthcare Australia
Trucell service and solution pages related to this reference customer
Solutions - Nationwide Cold Storage & Distribution (opens in new tab) Logistics & cold chain Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Nepean Imaging Medical imaging Australia
Trucell service and solution pages related to this reference customer
Services - NSW Health (opens in new tab) Public healthcare Australia
Trucell service and solution pages related to this reference customer
Solutions - NSW Rural Fire Service (opens in new tab) Government & emergency services Australia
Trucell service and solution pages related to this reference customer
Solutions - OmniLink (opens in new tab) Accounting Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - One Point Accounting (opens in new tab) Accounting Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - PAWA Community Care Inc. (opens in new tab) Aged & community care Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Platinum Medical Imaging (opens in new tab) Medical imaging Australia
Trucell service and solution pages related to this reference customer
Services - Quantum Radiology Group (opens in new tab) Medical imaging Australia
Trucell service and solution pages related to this reference customer
Services - RED EARTH ENGINEERING (opens in new tab) Engineering & infrastructure Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Reworq Consulting (opens in new tab) Management consulting Australia
Trucell service and solution pages related to this reference customer
Services - SA Health (opens in new tab) Public healthcare Australia
Trucell service and solution pages related to this reference customer
Solutions - St Vincent's Health Australia (opens in new tab) Healthcare Australia
Trucell service and solution pages related to this reference customer
Solutions - Swanson & Symonds Lawyers Legal services Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Sydney Olympic Park Authority (opens in new tab) Government & venues Australia
Trucell service and solution pages related to this reference customer
Solutions - The Steel Fixing Group (opens in new tab) Construction Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Transport for NSW (opens in new tab) Government transport Australia
Trucell service and solution pages related to this reference customer
Solutions - University of Tasmania (opens in new tab) Education Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Westside Medical Imaging (opens in new tab) Medical imaging Australia
Trucell service and solution pages related to this reference customer
Solutions - WH Smith Australia PTY LTD (opens in new tab) Retail & transit Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Windgap (opens in new tab) Disability services Australia
Trucell service and solution pages related to this reference customer
ServicesSolutions - Affinity Medical Imaging (opens in new tab) Medical imaging New Zealand
Trucell service and solution pages related to this reference customer
ServicesSolutions - Canopy Imaging (opens in new tab) Medical imaging New Zealand
Trucell service and solution pages related to this reference customer
Solutions
Google reviews
What clients say on Google
Verified feedback from Google reviews: including the services clients mention most often.
4.9 out of 5 · 68 reviews on Google
Leave a review on GoogleRead reviews on Google
Reviews help other Australian teams benchmark IT support. Under a minute to leave one.
Prefer to talk first?Google reviews scroll horizontally in one row; hover over a card to pause.
- Lionel Coevoet Google
5 out of 5 stars
Trucell IT Expert in Parramatta delivered outstanding service. Their team was professional, efficient, and genuinely cared about solving our issues rather than just ticking boxes. They handled our network setup and ongoing support with clarity and follow-through: no tech jargon, no runaround. As a result, we feel confident our IT environment is solid and future-proof. Highly recommend for businesses looking for reliable local IT expertise.
View on Google Maps - Charlene Chan Google
5 out of 5 stars
Trucell Jan Paulo is so professional and patient!
View on Google Maps - Leon Chen Google
5 out of 5 stars
Thank you, Jan Paulo, for setting up my new laptop and arranging all the necessary access promptly. Your professionalism and efficiency are greatly appreciated.
View on Google Maps - Jad Mawad Google
5 out of 5 stars
I had an awesome experience with Trucell and Jan Paulo from the support desk! They really went out of their way to help me with my concern. From the moment I contacted them, they were quick to respond, patient in understanding my problem, and made sure to explain everything clearly. Their professionalism and dedication to getting everything sorted out made the whole process so much easier and stress-free. You can really tell they care about giving great service. I highly recommend them if you need support!
View on Google Maps - Monica Daly Google
5 out of 5 stars
Jan Paulo helped me set up the computer at my new job. He did a great job!
View on Google Maps - Kim Griffiths Google
5 out of 5 stars
Jan Paulo was very helpful in fixing my wifi and log in today
View on Google Maps - youngjin kim Google
5 out of 5 stars
Jan Paulo, service was accurate and clear to understand. He was kind enough to take care of my customizing computer system. Thank Jan!!
View on Google Maps - Nicholas Google
5 out of 5 stars
Jan Paulo was very helpful and was able to correct my issues in a very efficient manner.
View on Google Maps - ahmad khier Google
5 out of 5 stars
Jan Paulo Was very helpful and professional when helping set up my new password. Excellent
View on Google Maps - David Cunningham Google
5 out of 5 stars
Great guys at Trucell. Jan Paulo took my call and no waiting, sorted the problem out promptly. Definitely couldn't have done it on my own, was a technical issue with Outlook and mail syncing, thanks to Microsoft. Trucell to the rescue again. Thanks guys
View on Google Maps - Medscan Accounts Google
5 out of 5 stars
Thank you Jan Paulo, resolved my issue within a few minutes with the minimum of fuss, love your work!
View on Google Maps - elma roering Google
5 out of 5 stars
Everytime I speak to Jan, he is extremely helpful and manages to fix all my problems and also guide me with new programs.
View on Google Maps
Book a short conversation
Same triage call as the hero: tell us what is breaking your confidence in IT operations.
Industries we serve
Sector-specific governance, SLAs and workflows, so procurement, clinical leads and executives see a credible fit before the first workshop.
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Capability: clinical IT for general practice, dental, radiology, and hospitals, practice management ecosystems, enterprise imaging, PACS/RIS integration, and security operations, backed by certified governance and proven healthcare scale. Read more -
Capability: managed endpoints, identity, backup, and collaboration for accounting and finance firms, so client data and practice obligations stay protected end to end. Read more -
Capability: matter-appropriate identity, document and collaboration platforms, and mobility, for practices that need clear control of confidentiality and retention, including SILQ environments. Read more -
Capability: site and head-office connectivity, collaboration, endpoints, and security for project-based organisations, including teams on Simpro, ServiceM8, Bluebeam, and Bluechip ProfitPlus. Read more -
Capability: Starlink, Starlink multiplexing, fixed wireless, and enterprise WAN, integrated with security, backup, and operations for remote pits, camps, and processing sites. Read more -
Capability: identity, classroom and lab endpoints, safeguarding student and staff data, and security awareness training suited to educators, not generic tick-box training. Read more -
Capability: stable endpoints, network and collaboration stacks, backup, and security, delivered with change control that respects airlines, airports, and aviation services operational windows. Read more -
Capability: panel-aligned procurement, ISM-appropriate security operations, and integrated IT for agencies, emergency services, and regional authorities, NSW Accredited Supplier; IRAP-assessed; PROTECTED-aligned delivery. Read more -
Capability: secure IT, integration, and hybrid cloud for defence and national security, delivered with export control awareness, including US ITAR Australian Authorized User (section 126.7) and AUKUS registration where aligned arrangements apply. Read more
Services
Managed IT, security, connectivity, collaboration and imaging infrastructure, browse the lines that match your roadmap and tenders.
Featured
Showing 9 of 15 services
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Australian managed support with HaloPSA, NinjaOne, Zabbix, and NetApp-aware runbooks: one accountable story for the desk, endpoints, monitoring, and backup, with coverage across Australia, the Philippines, and Chile, ISO- and ITSM-governed delivery, and an honest RFP scorecard (SLAs, E8, and references). Read more -
Trucell runs your SOC and operates your SIEM: 24/7 managed detection and response on SentinelOne, CrowdStrike, Microsoft Defender, Adlumin, and Huntress, with Australia-based analysts and ISO 27001:2022 certified governance. Read more -
Assess and implement mitigation strategies aligned with the Australian Cyber Security Centre Essential Eight: baselines, prioritised controls, and run-state with Trucell managed IT and support, not a checklist in a drawer. Read more -
Board-to-desk IT strategy for Australian orgs: TAM rhythm, defensible QBRs and panels, vCIO or vCTO depth, roadmaps that match budget and run-state, and co-managed IT with one queue. Read more -
Defensible backup and recovery with clear scope, tested restores, and audit-ready evidence: Veeam VCSP, Datto, immutable storage, and Microsoft 365 protection integrated with IT support and security. Read more -
One accountable Australian team for private cloud, NextDC and Equinix colocation, and Microsoft Azure (AMMP). Fixed-price AU$6,500 assessment for complex estates with credit-back guarantee, or a direct quote on the scoping call for single-system migrations. ISO 27001:2022 certified delivery. Read more -
Network services for Australian businesses: LAN/WAN design, survey-led Wi-Fi, Fortinet SD-WAN, and business fibre with tested failover, clear ownership, and audit-ready documentation. Read more -
Microsoft 365 delivery you can defend at go-live: migrations, hardening, Copilot/AVD, and Dynamics aligned to Entra, Intune, managed security, backup, and procurement-ready governance. Read more -
PACS and RIS services for Australian imaging providers: integration, storage, backup evidence, and teleradiology support with one accountable escalation path. Read more
Solutions
Clinical, Microsoft, Google and specialty offerings, implementation paths for teams who need more than a SKU list.
Featured
Showing 9 of 15 solutions
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Diagnostic monitor solutions for Australian healthcare: room-matched specification, consistent image presentation, governance-ready procurement, and delivery led by LG Medical Solutions with EIZO support for existing estates. Read more -
Full Microsoft cloud stack for Australian organisations: M365, Entra, Azure, Dynamics 365, Business Central, Copilot, Teams Phone, integrated with Trucell managed IT, security, and backup. Read more -
Map each ACSC Essential Eight mitigation to accountable Trucell services: identity, patching, admin access, application control, backups, and managed run-state for Australian organisations. Read more -
Business, CAD, engineering, and medical imaging workstation design and supply with ISV-certified HP and Dell options, plus warranty-backed lifecycle support in Australia. Read more -
RadForms for radiology teams: digital consent and questionnaires linked to MWL and PACS, with pre-arrival SMS flows, ClaveÚnica/LDAP options, and clear user, MWL, and PACS destination licensing quoted by Trucell. Read more -
Electronic patient referrals for diagnostic imaging and specialist practices, paperless orders, referrer notifications, SMS appointment options, and digital signature capture aligned to Medicare expectations. Read more -
NeoLogica DICOMJet integration for PACS and RIS environments, scoped for clinical workflow continuity, security alignment, and accountable go-live support. Read more -
Google Workspace planning, migration, coexistence, and administration for Australian teams that need clear ownership from readiness to run-state. Read more -
Networking solutions for Australian organisations: LAN and WAN design, survey-led Wi-Fi, SD-WAN, business fibre, and tested failover aligned to security, cloud, and support. Read more
Technology partners
Vendor depth with documented escalation, so security, imaging and infrastructure decisions come with a clear back-office path.
Featured
Showing 9 of 48 partners
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Microsoft Cloud and modern work, Azure, Microsoft 365, Entra ID, and security solutions Trucell delivers end to end. Read more -
Next-generation firewalls, SASE, and cloud security where your architecture standardises on Palo Alto. Read more -
Lenovo ThinkSystem, ThinkPad, and workstation lines, procurement, imaging, and lifecycle with distributor-backed support. Read more -
HP business PCs, print, and peripherals, Gold / Amplify-aligned sourcing and fleet management. Read more -
HPE servers, storage, and Aruba networking, Partner Ready delivery for hybrid and data-centre outcomes. Read more -
Dell client, Dell EMC storage, and PowerEdge, enterprise procurement and lifecycle with global logistics patterns. Read more -
Cisco switching, routing, wireless, and collaboration infrastructure for campus and clinical networks. Read more -
Adobe Creative Cloud and Document Cloud, licensing, identity integration, and support alongside Microsoft 365 estates. Read more -
Fortinet Gold Partner, firewalls, SD-WAN, ZTNA, and network security. Read more
Evidence ready delivery for security, procurement, and operations
Controls and proof packs procurement and security can defend: scopes, ISO/IRAP, and panels are summarised under Governance on About.
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Governance evidence for reviews
NSW Government Accredited Supplier, IRAP assessed where classified workloads apply, ISO 9001 certified quality management, and ISO 27001:2022 certified information security management (certificate 500-27285-IS, Citation Certification, JAS-ANZ accredited) covering managed IT, cybersecurity, and PACS/DICOM medical imaging IT including DICOMJet. SOC 2 Type II report available under NDA.
For defence aligned AI and exports, Trucell Pty Ltd is enrolled under US ITAR Section 126.7 as an Australian Authorized User with access to the Licence Free Environment (AUKUS registration). Supporting evidence packs are available for procurement and security questionnaires to shorten internal review cycles.
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Managed and co managed IT delivery
Service desk, HaloPSA ITIL style workflows, NinjaOne RMM, patching, and roadmap delivery offered as fully managed or co managed services, with shared ticketing and clear L1/L2/L3 ownership. Coverage includes 10,000+ endpoints across healthcare and enterprise sites to reduce support noise and escalation loops.
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Security operations aligned to risk
Perimeter and endpoint controls, SIEM backed monitoring, SOC aligned response, ransomware aware recovery, and awareness training aligned to your risk profile.
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Data protection you can verify
Identity and MFA baselines, backup and recovery mapped to your RTO/RPO, and restore testing records suitable for audit reviews.
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Support with clear ownership
Local Australian Support Techs, named response expectations, transparent ticket ownership, and plain language incident updates so users and executives get clear status without escalation friction.
Related insights
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First look at LG Calibration Studio Medical (LCSM): the cloud calibration platform coming to LG diagnostic display fleetsLG previewed LG Calibration Studio Medical (LCSM) to partners on 20 May 2026, a cloud-hosted calibration and fleet management console for LG diagnostic, clinical review, and surgical displays. Customer general availability is expected in the months ahead. Trucell joined the preview session and will be ready to onboard LG display customers across Australia, New Zealand, Chile, and the Philippines when LCSM becomes available.
The $39,000 sticker shock: breaking the clinic server refresh cycle in 2026Medical-clinic server pricing has nearly tripled since 2020. Using GPsupport public pricing as the data point, this article walks practice managers through what changed, what is honest about the spec uplift versus the inflation, and why cloud migration is now the better economic case for many clinics running Bp Premier, Medical Director, or Genie Classic.
Specialise into the problem that keeps pulling you back: Trucell CEO Jason Mead at a UTas fireside chatToday Trucell CEO Jason Mead delivered a fireside panel engagement at the University of Tasmania Sydney campus, speaking to IT and tech students on specialisation, certifications, and why the "fake it until you make it" advice fails as a long-term career strategy. This article expands on his panel comments.
Next step
Get a clear, low risk next step in 15 minutes
Bring your current incidents, audit pressure, or delivery blockers. We will map a practical first move and ownership model so you can cut risk and downtime faster. Delaying usually means higher remediation cost, more operational noise, and slower projects.
Enquiries are handled with the same discipline as our ISO 9001 certified quality management system.