Service is formally defined

This is a unique partnership offering

Trucell’s commitment to service and new technology has been extended to provide you with customer orientated Service Level Agreements also known as SLA’s, that address many of the IT issues facing your company.

The Concept

There are 4 different levels of SLA's available

Platinum, Gold, Silver and Bronze, in addition to having no SLA which we have termed “Break Fix“

  • The tasks and outcomes covered for free increase;
  • The maintenance checks increase in frequency;
  • The consultancy discussion and recommendations increase in frequency;
  • The phone response times improve;
  • The on-site response times improve;
  • The response times for critical Microsoft Security updates improve;
  • The cost of travelling decreases;
  • The cost of additional charges decreases for work that is required outside the scope of your specific SLA;
  • The discount on printer consumables increases;
  • In some circumstances additional items are included suchh as free priority response, free training, free labour on network upgrade, etc.