I can’t remember the number of times new clients mention the contentious topic of how slow their internet is at there office. Or the reliability issues they have come to accept with the over utilised connect, I often get asked “how many dropouts is usual.”
Clients often don’t realise how many services they have on their network and how many they are consuming over the internet. As a result the more services the of a role it has on the total available capacity of the internet service.
Not to mention the number of staff utilising the service and the additional burden each staff member places on the available capacity.
As businesses transition more and more services to cloud platforms that offer greater redundancies and scalability and let’s not forget the reduced capital cost, businesses reliance on their internet connection for reliability and capacity increases.
Today we installed three separate fibre services replacing two Ethernet over copper services also known as EFM and an ADSL service. Thanks to our 24×7 Proactive Monitoring we were able to determine and provide evidence to the clients that all three services were operating at 100% capacity during peak customer interaction times! As a result of the high internet usage and lack of available bandwidth our clients, first, instinct was in employ more costly workers. Whereas the underlining issue was the current workers couldn’t serve as many people as they wanted to as they were constantly waiting for data input to save in there software.
If you think your software is slowing you down or you just want to know how your service is performing contact us for a consultation. We have the expertise and tools!
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