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Networking

Service Level Agreements and what you’re covered for!

By | Clients, Networking, Support | No Comments

Rest easy know that when you have a Service Level Agreement also known as SLA you’re going to get an agreed service at an agreed level in an agreement that defines exactly what is covered and what isnt.

With the large number of businesses we meet it is surprising how many of them do not ask for a commitment from there software and hardware providers. Additionally we often find that the software and hardware service providers do not offer a guarantee or have an SLA document that we can review for our clients.

We have also come to believe that many businesses don’t ask for an agreement nor do they make it a requirement when making a purchasing decision. If you haven’t thought about this then it will cost you.

What insurances do you have? Without an SLA from all hardware and software vendors certain business insurances won’t cover you! In the last six months two insurance companies have audited two of our partners managed under our Proactive Service and Support solution. Both clients found themselves having to negotiate SLA’s with there software vendors as they historically didn’t get a commitment from them even though we ask for there SLA’s. Because they were already paying for Maintenace it was clear there SLA deals were not as good as they could have been.

SLA’s will save you money! Often we find businesses paying for double the coverage as both vendors provide the same service however they haven’t defined it in writing so in the event of a failure neither knows what is what so instead of worrying about who is responsible they simply charge for the service anyway.

SLA’s will make you money! In the event a service level is not met an agreement with a provider will define what is calculated as compensation. The most common example of this can be seen with Internet Service Providers. Often when a client goes down for more than 30 minutes we make it a task to get compensation in the form of credit on the next internet bill. Often the amount can be the total month bill!

Wireless Deployment Planning and Optimisation

By | Networking | No Comments

The biggest problem businesses face with their wireless LAN deployments is the inadequate wireless deployment planning which ultimately results in coverage issues, unnecessary coverage, and ultimately poor business application performance. We have found that more often than not this issue comes back to poor or in-adequate pre-deployment planning of the wireless network. Using a wireless planning utility such as Fortinet’s Fortiplanner Trucell is able to ensure a successful Wifi deployment. We can import a floor-plan of your environment, draw in the obstructions, select the type of Access Point and automatically calculate the number and placement of the Access Points. The tool utilises a sophisticated signal propagation ray tracing algorithms to estimate signal loss and bounce based on objects that can cause Radio Frequency interference, such interference caused by walls, windows, elevators shafts and glass. Additionally application scenarios such as VoIP, high priority data or normal can ensure adequate wireless LAN coverage for your specific requirements.


Post Deployment Site Survey

wireless site surveyNo single wireless environment is perfect and event he next wireless network pre-deployment plans require post-deployment adjustments. Our Site Survey Analysis uses the Wireless LAN adapter to detect signal level from your deployed Access Points, allowing us to confirm the wireless LAN coverage based on actual real-world analysis. Our engineers will walk around the environment to take readings, we can combined these measurements to report coverage holes that may been to be fixed. Resolving post-deployment issues with a site survey will reduce the headaches and time-consuming troubleshooting once your business users begin log gin on to the new wireless LAN.


Real-time Coverage Heat-Map and Performance Visualisation

Devices specifically mobile devices by nature move around your organisation throughout the day. As a result, deep visibility into the wireless network is essential to uncover coverage holes and areas of congestion. We are able to connect directly to any number of Access Points and provide real-time visualisation of wireless coverage, connected clients and failed Access Points, simplifying troubleshooting and reducing help desk tickets.