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Inteleviewer Installation Step 1

How to install Intelerad Medical Systems Inteleviewer

By Intelerad No Comments

As one of the lead medical imaging software packages in the Australian radiology space, we are always getting asked by clients to provide installation instructions or a user guide on how to perform the installation of Intelerad Medical Systems Interviewer. It is a fairly straightforward installation and to begin with, it is important that you have administrative access to the PC or Apple computer you wish to install the software on. A username and password for an account that has access to an Intelerad server, and finally 10 minutes to perform the installation.

  1. Browse to the clients Intelerad Server Internal or External Address (Example )via your web browser
    1. Microsoft Internet Explorer
    2. Microsoft Edge
    3. Mozilla Firefox
    4. Apple Safari
    5. Google Chrome
    6. Any other internet browser
  2. Based on the operating system and architecture of your operating system, you will need to select which installer to download In this example, I am running Windows 10 64-bit edition and will need to select the 64-bit Windows installer and click Download InteleViewer under that menu (example below).
  3. Wait patiently as InteleViewer downloads
  4. Once loading is complete, please go to the folder where it downloaded (generally it’s in your Downloads folder) and run the installer as an administrator (if possible). Hint: You can access this via the Quick access menu in your file explorer window on Windows 8/10.
  5. Double click the file you downloaded and it will open.
  6. If you are prompted to allow the application to run, please click Yes
  7. Please wait while the installer initialises
  8. InteleViewer’s license and terms +conditions of use will open. In order to proceed with the installation please select “I accept the terms of the License Agreement” and then click the Next button.
  9. You will also need to agree to Oracle’s Java licensing. In order to proceed with the installation please select “I accept the terms of the License Agreement” and then click the Next button.
  10. The installation will ask where you would like to install InteleViewer, in this example we will leave the installation folder as default. It is only in rare cases where you may be required to install it to another folder. Please click the Next button to proceed.
  11. The next window will ask if you want all users to be able to upgrade InteleViewer. This is solely up to the end-user. In this example we will allow all users, as this guide is installing the stable track which means the upgrade process will only install the latest stable version. Please click Next.
  12. Please leave this disabled as this is not required, please click next
  13. Please wait patiently as InteleViewer installs.
  14. Once the installation has completed the installation window will disappear.
  15. The InteleViewer installation will create the following shortcuts:
    1. Desktop
    2. Start Menu
  16. Please click or double click one of the shortcuts above to open InteleViewer.
  17. When you open InteleViewer for the first time, a prompt will appear asking which server you want to connect to. Please click the button Enter a New Server.
  18. The new bookmark window will open.
  19. Please type the complete URL on the next line in the Server URL text box and click the OK button: example (NOTE: Don’t include the https:// as it will not work, check it is correct by pinging it first.)
  20. Once the address is verified, the bookmark will display in the InteleViewer window. Please note: The bookmark will not be able to be added without internet access.

Intelerad Pulse Hardware Monitoring

By Intelerad, Radiology No Comments

PACS DiagramMonitor more than just the health of your software. Take advantage of HP’s and Dell vendor specific SNMP utilities, provide deeper monitoring of your PACS infrastructure.

At the core of every radiology practice there is a PACS providing short and long term image storage. The nature of todays PACS is that it relies on various components both software and hardware and often these components such as databases and image storage volumes are distributed and replicated across multiple pieces of hardware and even across multiple geographical locations. Detecting documenting and managing problems with such a sparse environment becomes very time consuming.

KERMIT Keeping Everything Maintained In Time

At Trucell we take a proactive approach not reactive to your infrastructures hardware and software, inclusive of vendor specific monitoring. Using our proactive maintenance and monitoring tool KERMIT we are able to collect key and specific details about each part of your infrastructure both hardware and software and not limited to just the PACS environment.

Using the collected data we are able to compare and review not only one piece of hardware but many, factoring into account the dependancies of each piece. From CPU Temps to the disconnection or failure of a system fan, or the amount of available memory we are able to determine a failure condition, document and notify the appropriate channel of support before it becomes a timely issue to resolve or even before the end user notices the failure condition.

Intelerad Pulse

Currently Intelerad PACS provides a proactive monitoring approach to software issues confined within its own set of software features and services, known as Intelerad Pulse. To ensure that both hardware and software concerns within your PACS environment are monitored Intelerad has made SNMP available.


The “Simple Network Management Protocol” is abbreviated as SNMP, it is a collection of resources and tools devoted to the system of network management. Both HP and Dell recognise and provide an SNMP tool kit for all of there hardware platforms which extends Intelerad’s Pulse monitoring platform.

We pre-install the vendor specific SNMP agents provided by both HP and Dell prior to Intelerad’s software installation, alternatively Intelerad provides a service to install the vendor specific SNMP agent which can be accessed via there knowledge base and the request form can be found here.

Using KERMIT we are able to proactively poll/monitor and collect the SNMP agents data on your PACS in real time, once collected KERMIT is able to act on the SNMP conditions and if certain conditions are met act on repairing the issue.

Start monitoring both hardware and software today, don’t rely on vendor specific monitoring limited to vendor software and services. Start utilising HP and Dell featured SNMP utilities to provide deeper monitoring of your PACS infrastructure.

Contact us today to find out more.